Returns Policy

Each original artwork is a unique, one-of-a-kind piece. Under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to bespoke or clearly personalised goods. Accordingly:

• Original artworks and commissioned works are not returnable except in the case of transit damage or material misrepresentation by the Gallery.
• We encourage you to read the full description, dimensions, medium, and condition notes on each product page before purchasing. If you have any questions, use the Enquire link or email us — we are happy to provide additional photographs, video walk-arounds, or a condition report before you commit.

Limited-edition prints that are standard (non-personalised) may be returned within 14 days of receipt, provided:

• The print is undamaged and in its original packaging.
• All accompanying documentation (certificate of authenticity, edition number card) is included.
• You notify us in writing before returning the work.

Refunds for eligible print returns will be processed within 14 days of our receiving the work back in satisfactory condition. The original shipping cost is non-refundable; return shipping is at the buyer's expense.

All works are shipped fully insured, nail-to-nail. In the unlikely event that a work arrives damaged:

• Inspect on arrival.Check the packaging and the work itself as soon as it is delivered. If the outer packaging shows visible damage, note this on the courier's delivery receipt before signing.
• Notify us within 72 hours. Email hello@mahanaim.gallery with photographs of the damage — both the packaging and the work itself. Please keep all packaging materials until the claim is resolved.
• We handle the rest. We will coordinate with the insurer and courier to arrange collection, a professional condition report, and — depending on the severity — a full refund, replacement, or conservation and re-delivery.

After the 72-hour window, the work is deemed accepted in the condition delivered. We are unable to process transit-damage claims reported after this period.

If a work materially differs from the description on our website (wrong artist, wrong medium, significantly different dimensions, or undisclosed damage), contact us within 14 days of receipt. We will arrange return shipping at our expense and issue a full refund including original shipping costs.

Every work sold by Mahanaim Gallery ships with a signed Certificate of Authenticity. We warrant that the work is the original creation of the named artist. If the authenticity of any work purchased from us is credibly challenged within ten years of the date of sale, we will refund the purchase price in full on return of the work and certificate.

• Refunds are issued to the original payment method via Stripe.
• Processing typically takes 5–10 business days after we confirm the return or claim.
• For bank-transfer purchases, we will request your account details to process the refund.
• You will receive email confirmation once the refund has been initiated.

If you wish to cancel an order before the work has shipped, contact us as soon as possible. If the work has not yet been dispatched, we will cancel the order and issue a full refund. Once a work has been handed to the courier, the standard returns terms above apply.

For any returns, damage reports, or questions about this policy, email hello@mahanaim.gallery. We aim to respond within one business day.